Entering with GC and problems at POE

[dak_khata]

My mom entered for the second time on her GC after a trip less of than 6 months (both times). At the POE she was taken to a separate location and they asked her about the dates of her visits outside US including the previous trip dates. Then the officer asked for proof of her previous travel, she didn't have any but she replied that only proof would be the stamps in the passport.
He kept working on his comp for few minutes and when she asked the reason for these additional questions the immi officer replied:
1- Per their records they don't have her last entry or exit records and thought she had been out for a longer time.

2- Later he said there was a problem with her name (i.e. LS and FS switched) that she had a wrong name on her GC???

#1 she has all the exit and entry stamps in the passport, not sure why he couldn't see those in the system
#2 when she traveled last time with her GC there was never a problem with her name. Her name on GC appears as - Last Name, First Name which is correct.

The only possibility is she might have switched her LS/FS on the immigration form that is given to the passengers before landing. But I would think that immi officer is looking at the passport and GC to make sure the info is correct and not basing it on the form.

He finally let her go with a stamp in her passport with "ARG" for the class. In reading through some threads it might be "ARC". He also said - be careful next time.

I am concerned that if there is some wrong in her record that she will have this issue every time at entry.
Is there a way to find more of the real cause/issue of their questioning?
Any similar experiences?

Thanks.

 

[sanjoseaug20]

The separate location is known as secondary inspection and lots of people go through it on a daily basis ... some random, some profiled, some due to watchlists, and some for totally weird.

With my wife having gone through I think 3 secondaries, I can tell that while the entry into a "weird list" is easy, the exit is not. Every time it was a similar baseless issue, but my impression is that while the officers realize their data is bad, they do not have enough influence / mechanisms to set the data right for future. Hopefully it is not a similar issue with you ... we might be an exception. The safe route will be to carry more documentation from next time, but I suspect their computers will eventually tell them you were right.

In case someone knows better, in our case the story was always that someone entered US on our (wife's green card) a few days before. It was weird that every time the officer will look at the green card, my wife and the picture of the person who entered and say "she does not look anything like you" ... then how can you let them enter ... and anyway the green card never left our custody. Since we had a mix up of files during the GC processing, I sometimes wonder if they issued same A# to 2 people but given that the naturalization passed through without an issue (or mix up) ... I think it is just a question of computers getting stuck. Once a flag gets set ... it gets set.

Sorry to hijack your thread with my story, but some meaningless secondaries trigger this in me...