EAD lost in the mail?

monogatari

New Member
I applied for my OPT and on October 30th I received this e-mail:


Your Case Status: Card/ Document Production


On October 30, 2013, we mailed the new card directly to the address we have on file. You should receive your new card within 30 days. If you do not, or if you move before you get it, call customer service at 1-800-375-5283.

Then, on November 1 I received this e-mail:

Your Case Status: Card/ Document Production


The USPS reported that your new card was delivered on November 1, 2013, directly to the address we had on file. The USPS tracking number assigned was #DCN. You can use this number at <a href="https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=#DCN" target="_blank">www.usps.com</a> to view the detailed tracking information recorded by USPS for the mailed card. If you did not receive your card, or have any questions, please call our customer service at 1-800-375-5283.​

As you can see the tracking number is invalid and it doesn't work at all. Of course I didn't receive anything in the mail despite watching it vigilantly.

On Nov 4, I received this e-mail:

Your Case Status: Card/ Document Production


On October 30, 2013, we mailed the new card directly to the address we have on file. You should receive your new card within 30 days. If you do not, or if you move before you get it, call customer service at 1-800-375-5283.

Of course at this point I'm confused beyond belief, but I chose to wait for them and hope for the best. Once it past 30 days (my friend told me his took six weeks so I thought this is kind of normal) I got anxious and called them. They said that the records said that it's been delivered, and if it's lost in the mail I have to reapply.

The thing is, my OPT already active from Oct 24 but I still can't get employed without the EAD card itself.

And then I applied for an address change because I'm moving out of town, and I received this e-mail:

Your Case Status: Initial Review


On December 10, 2013, your address was changed relating to the I765, APPLICATION FOR EMPLOYMENT AUTHORIZATION that you filed. Please check our website at www.uscis.gov for further updates on your case. Please wait until the end of normal processing time before calling customer service at 1-800-375-5283 for live assistance.​

Can someone help me understand what's going on? I'm quite at loss at what to do.
 
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