Case Not Visible Online

L

Lazhy

Registered Users (C)
Hey Fellow Forum Members,

I am originally from October 2011 Filers thread but needs an answer to a problem most October 2011 Filers are having. Most of the October filers got the NOAs but could not see their case online. Its brought this message;

Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283.

A member of the thread called the number and was told that it is usual that cases don't come online until after 1 month. Is this true? has anyone experienced this before? And what did you do to view your case online?

I am posting this on-behalf of many October 2011 Filers having this problem. we will appreciate any response to this.
 
Lazhy said:
Hey Fellow Forum Members,

I am originally from October 2011 Filers thread but needs an answer to a problem most October 2011 Filers are having. Most of the October filers got the NOAs but could not see their case online. Its brought this message;

Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283.

A member of the thread called the number and was told that it is usual that cases don't come online until after 1 month. Is this true? has anyone experienced this before? And what did you do to view your case online?

I am posting this on-behalf of many October 2011 Filers having this problem. we will appreciate any response to this.
Click to expand...

I am from the July filer and I have a question. Did you get your letters from USCIS with the MSC case numbers. If so I wouldnt worry about it the case status online. I received three letters for i130, i485 and i765. After we were approved for the green card the status changed from CARD PRODUCTION to APPROVED to POST DECISION. It was all over the place so I didnt pay much attention to that. The numbers to call is also being handled by front line Cust reps who dont know much and their usual responses have been wait 60 days or 75 days and then check status. Not much help there at all.

Good luck on your journey.
 
rok8man said:
I am from the July filer and I have a question. Did you get your letters from USCIS with the MSC case numbers. If so I wouldnt worry about it the case status online. I received three letters for i130, i485 and i765. After we were approved for the green card the status changed from CARD PRODUCTION to APPROVED to POST DECISION. It was all over the place so I didnt pay much attention to that. The numbers to call is also being handled by front line Cust reps who dont know much and their usual responses have been wait 60 days or 75 days and then check status. Not much help there at all.

Good luck on your journey.
Click to expand...

Hi Rok8man,

Yeah, my case numbers started with MSC. But I have seen many people have MSC numbers and were able to view their case online.
 
Mine starts with MSC and I can only see 1 case number online. The other 2 said they could not be found
 
sweet15 said:
Mine starts with MSC and I can only see 1 case number online. The other 2 said they could not be found
Click to expand...

I guess its because you got an RFE on that case. So they just have to put it online to have a track and record of the RFE. I guess someone is lazy or they just hired someone who doesn't know how to do his/her job yet. Probably the person generating case numbers for new applications. I personally think case numbers should be added online immediately they are generated. This is a new issue.....as many previous filers didn't experience this problem. So I think, maybe a new/lazy employee is messing things up.
 
That's what I thought as well. It's up to the person if they choose to add it online or not. Some of them will process it but too lazy to even punch in a few numbers for everyone's benefit. If they had to go through what we're going through I'm sure it would be online before anyone receives their NOAs
 
sweet15 said:
That's what I thought as well. It's up to the person if they choose to add it online or not. Some of them will process it but too lazy to even punch in a few numbers for everyone's benefit. If they had to go through what we're going through I'm sure it would be online before anyone receives their NOAs
Click to expand...

Well, I am just a bit worried not to hear from them that "We are sorry, your case is not in the system, therefore hasn't been processed". In 10 to 15 days, it would be a month,. So we can see if the customer service really know what they are saying or not.
 
My case numbers end with 8xxx and they have not shown up. Today out of curiosity (and I'm not really sure if this is wrong/illegal) but I tried the exact number but where the 8 was I put 7 (that case isn't showing up), I tried 6 & 5, those cases didn't show up but when I tried 4 and 3, it seems that those cases are showing up. It said "your application was received on October 11......" so I just figured they just haven't gotten around to those higher numbers yet.

And please don't scold me, I won't check ANY OTHER # again.
 
MarineWife said:
My case numbers end with 8xxx and they have not shown up. Today out of curiosity (and I'm not really sure if this is wrong/illegal) but I tried the exact number but where the 8 was I put 7 (that case isn't showing up), I tried 6 & 5, those cases didn't show up but when I tried 4 and 3, it seems that those cases are showing up. It said "your application was received on October 11......" so I just figured they just haven't gotten around to those higher numbers yet.

And please don't scold me, I won't check ANY OTHER # again.
Click to expand...

Hahaha, dont get scared/worried. That is exactly what some ancient scientists did before inventing/discovering great things. After reading your post, i am being tempted to try it too...and I'm definitely gonna try it. i wanna be sure that is true...and that my case will come online soon.
 
@Lahzy

LOL. Thanks for the reassurance. Did you try yet?

When I went back on the site to look at the #s I did try, where there 8 (8xxx) was I tried 0, 1 and 2 and those worked fine. I think I may have been wrong about numbers in the 4 & 5 thousand block showing up.

Let me know. I was laughing to myself earlier thinking "Hey, I can keep track of THESE ppl's progress. I'd treat it like it was my #s and rejoice for them when the "Card Production" is reached.
 
MarineWife said:
@Lahzy

LOL. Thanks for the reassurance. Did you try yet?

When I went back on the site to look at the #s I did try, where there 8 (8xxx) was I tried 0, 1 and 2 and those worked fine. I think I may have been wrong about numbers in the 4 & 5 thousand block showing up.

Let me know. I was laughing to myself earlier thinking "Hey, I can keep track of THESE ppl's progress. I'd treat it like it was my #s and rejoice for them when the "Card Production" is reached.
Click to expand...

Yeah, I tried it. Its showing some other people's case. When I tried 7xxx, no case showed up, but with 6xxx, Initial Review showed up.
 
You must log in or register to reply here.
Top