Very Rude did not even ask the case #, just the month and year of filing and said that application takes 24 months to process, so hang up. I asked JIT is past my RD date, she says we dont go by those dates we have some info provided by the service center which says 24 months, call back when it is 24 months.
When the application is pending 24 months they will say 27 months very easy to add a few months just simple math.

When the application is pending 24 months they will say 27 months very easy to add a few months just simple math.