Call CC at USCIS?

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eagle28

Registered Users (C)
Is it ok to call USCIS' customer care to check what's going on? My K-3 receipt says processing time is 60 to 180 days and I am already past the 60 day mark. There are no new updated dates online and the case status is unchanged. Any input appreciated. Thank you.
 
Yes give it a try,I have been very fortunate the 2 or 3 times that I called them.My customer reps were very helpful,if they couldn't help me they transfered me to someone higher than them,and my questions were answered!Give it a try,it all depends on who answers your call.
 
pville85 said:
Yes give it a try,I have been very fortunate the 2 or 3 times that I called them.My customer reps were very helpful,if they couldn't help me they transfered me to someone higher than them,and my questions were answered!Give it a try,it all depends on who answers your call.
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So the representatives there tell you what they see on computer or they can tell you more? Thanks.
 
eagle28 said:
So the representatives there tell you what they see on computer or they can tell you more? Thanks.
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The reps see exactly what you see,but if you get a good one they will forward you to someone who knows everything there is to know about your case.For instance,when I got a rfe i wanted to know if they recieved my response,the rep didn't know so she transfered me to someone who knew.
 
They read from a set of predetermined answers, and have access to the same updated info you have with a computer connected to the Internet.
 
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