BCIS National Customer Svc : Are they in the right business ?

Alibaba

Registered Users (C)
Called them up today. My I-485 receipt no is WAC-02-067-XXXXXX with noticed date of Dec 18, 2001.

Anyways Customer Service Rep come on the line reads me the text from the Online Status Check screen.

I asked her two questions

1.) If FP expires after 15 months, why did I not get the 2nd FP notice ?

According to her there is no need of 2nd FP, if first was good with FBI.

2.) IF it is SOP to send the RFE for a case that has taken more than a year, where is my RFE ?

She asks me back, what is an RFE ? :(

Anyways , she says that we can do a status check, so she take my name, my address, my email, my phone number and says " they will contact you. I don't know how because that is not clear yet. Thanks for calling B(CI)S. Have a good day"
 
Maybe they need more time to get acquainted with our(GCSeekers) lingo. RFE may not have made sense to her because she was taught to say request for evidence. ;)
 
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