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Yes, when you talk to IIO, they are supposed to record why you called (and that is another kind of proof that IIO was working, and there is a record of anything you said to IIO like address change etc.,). And when you just check the AVM, I do not think it is recorded. Because, that is too much data to keep and not very useful for INS. INS knows you will not waste your time/money on just listening to AVM for hours (as if it is music). I have been calling two times a day from past two months. I went crazy after waiting for more than 4 years.