EAD approved-card lost in mail
I am married to a US Citizen and have applied for adjustment of status and a work permit. My work permit was approved in november 2005 but as of today jan 9, 2006, I haven't received the card. I am in the New Orleans area and our mailing system is working weird and our mail is not always getting here on time. This has been a big ordeal. They made us go to Memphis (our Immigration office is closed), supposedly to get the card. I get there they tell me that I have gotten one done but they'd take my biometrics and make me a new one and send it in the mail (NOV. 18). On November 25th I receive an email that they have sent my card. So I wait and 14 days later, I call the costumer service and an officer tells me to give it a couple more weeks due to the postal service problems in the area. And if I didn't get it I would have to reapply and they would waive the fee. I called the service center today and they said that if I haven't received the card by now and it hasn't been return to the service center that processed it, I should consider it lost and if I really want the permit I need to reapply and pay the fee and wait 90 days again. The officer's that I talk to today basically said that I had paid for them to make me a card and they made it, so once they put it in the mail it was out of their hands and not their problem anymore and if I didn't get it, it wasn't my problem.
Does this sound fair and reasonable? Who should I contact to get this straighten out? I don't think it's fair for them to expect me to reapply and pay again, when I haven't received anything. (I would understand if I didn't send the proper documents or if they'd deny it the first time or I lost it).
Please help... What can I do?
I am married to a US Citizen and have applied for adjustment of status and a work permit. My work permit was approved in november 2005 but as of today jan 9, 2006, I haven't received the card. I am in the New Orleans area and our mailing system is working weird and our mail is not always getting here on time. This has been a big ordeal. They made us go to Memphis (our Immigration office is closed), supposedly to get the card. I get there they tell me that I have gotten one done but they'd take my biometrics and make me a new one and send it in the mail (NOV. 18). On November 25th I receive an email that they have sent my card. So I wait and 14 days later, I call the costumer service and an officer tells me to give it a couple more weeks due to the postal service problems in the area. And if I didn't get it I would have to reapply and they would waive the fee. I called the service center today and they said that if I haven't received the card by now and it hasn't been return to the service center that processed it, I should consider it lost and if I really want the permit I need to reapply and pay the fee and wait 90 days again. The officer's that I talk to today basically said that I had paid for them to make me a card and they made it, so once they put it in the mail it was out of their hands and not their problem anymore and if I didn't get it, it wasn't my problem.
Does this sound fair and reasonable? Who should I contact to get this straighten out? I don't think it's fair for them to expect me to reapply and pay again, when I haven't received anything. (I would understand if I didn't send the proper documents or if they'd deny it the first time or I lost it).
Please help... What can I do?
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