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Just an update...we've kept calling USCIS once a week and they still couldn't give us a straight answer. Fortunately our local congressman's assistant was able to help. After waited for 4 weeks, she informed us the card was in production and finally we received the card last Saturday! Hooray! It...

Thank you so much for your advice. We did talk to higher level agents because every single time first USCIS customer service person who answered the phone couldn't figure out why, so they transferred us, then we left our phone number for higher level agents to call back. When they called back...

Elis update to Optimized on February 26 with a notice that case is in Lockbox. Every time we called, USCIS said it is in process and we need to wait another 30 days. But so many 30 days passed by, we are still waiting...

I went to my district congressman office today and they will help me to check the status. Thank you for your advice and I will keep posting when there is an update.

Hi, I have similar situation as shabynn (#214) and need advises. My nephew won the 2015 immigration lottery and he entered United States on January 22th, 2015 and he paid the fee back to Oct, 2014. However we still haven't received his permanent resident card. Elis update to Optimized on...