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I have the same error message since I got my receipt. I called 1-800-375-5283 option 2 and then option 6, they told me my case status won't be online since I have * in my receipt number. I think it might be a new thing in VSC recently. RD: 7/26/2006 PD: 7/26/2006 FP: 8/12/2006