My wife and I have applied for our first EAD last friday, waiting to get my receipt. Really need to get my EAD in 30 days, need to feed my family of 3 :)
It seems like that it is your renewal and not first time filing, I think calling and service request only works for new EAD and not renewals, and you should be able to keep on working between your renewals, I am not a lawyer, but it is my understanding.
Technically its 30 days, but if you do not hear from them when your 180 days are completed (150+30 after EAD application) then follow the guidelines as been discussed in this thread above.
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