Three? Five? I guess no more than five. Remember there are hundreds of immigration petition categories in INS. Also it does not seem likely to expect a person to be an expert in all areas to adjudicate cases appropriately. It is realistic to say that one officer are assigned the same or similar...
And how many operators are there to answer the calls?
Their phone lines seem always busy during the regular working hours. Never been able to get through. Never get a chance to talk to IIO.
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