Poor Thing !!
well you have the unfortunate luck having to go thru mumbai!! I feel your pain. unfortunately if you do in fact send an email, let me let you know in advance, it will go unanswered. you would be very lucky to speak with someone at the info window with any real knowledge of your case. if you are lucky, you may get a person to actually look on the computer and let you know if they received the packet 3 already and have it documented. that would be my suggestion. i think the clerical ppl automatically send out the packet 3. i too am going thru mumbai, took us 7 months to get an interview, 3 after packet 3 returned. they are a mess, and i truly feel sorry for every soul that has to endure what most of us have to. i am not yet a mumbai visa survivor.. we are still in limbo, 3 months post interview