Took me 10 days
Being unable to get any information about my case as it has been more than a year, I decided to make an appointment at Newark Office. After many unsuccessful attempts, I finally got an appointment for 10 days after.
I have to accept that they have made significant changes outside the office.
They have two/three entrances with clearly stated boards. There is no more long lines that used to go for miles. My appointment was for 7:45am. I got there around 7:15. Stood outside for like 20mins. Then people started going inside. Went on to the third floor. Lady told me to show the infopass and ID.
Told me to make first right at the end of lobby. Now point to be noted, YOU WILL SEE A LONG LINE INSIDE THE LOBBY, BUT DONT GET FOOLED BY IT IF YOU HAVE INFOPASS. THAT LINE IS FOR PEOPLE WHO DONT HAVE APPOINTMENTS. DONT LISTEN TO ANYONE STANDING IN THAT LINE AS I DID
AND WASTED 15 MINUTES. GO STRAIGHT INSIDE THE DOOR.