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. USCIS Service Center Inquiry Instructions - Aug 2009
The USCIS issued instructions (PDF 32.7KB) August 6, 2009 on how to follow up on cases pending at the USCIS service centers. These instructions should be followed by individuals and organizations inquiring about timelines and generic information. One should NOT rely on general information from the government for legal options, analysis of a particular situation, or advice on how to proceed in a particular immigration case.
First Step : Call NCSC's Toll-Free Number
The first step in the instructions is to call the National Customer Service Center (NCSC) at their phone number (1.800.375.5283). It is necessary to have the USCIS receipt number and other case-related, identifying information in order to make such inquiries.
It is suggested that one keep the name and/or ID number of the person with whom s/he speaks, as well as the date and time of the call. One should also keep any service request referral number, if there is action taken on the case.
Second Step : eMail Service Center after 30 days
If the NCSC has not been able to resolve the particular matter within 30 days, then it is possible to send an eMail to the service center that has the case. In order to use the eMail service, it is necessary to have the information regarding the initial call to the NCSC; that is, the name and/or ID number of the representative, date and time of the call, and the service request referral number. If no service referral was made, it is necessary to indicate why the NCSC did not take this action.
The eMail addresses for this purpose are as follows:
California Service Center : csc-ncsc-followup@dhs.gov
Vermont Service Center : vsc.ncscfollowup@dhs.gov
Nebraska Service Center : ncscfollowup.nsc@dhs.gov
Texas Service Center : tsc.ncscfollowup@dhs.gov
Third Step : eMail to USCIS Headquarters
If there is still no resolution in the case after 21 days of sending the eMail described in step two, it is possible to eMail the USCIS Headquarters Office of Service Center Operations. This eMail address is SCOPSSCATA@dhs.gov. The USCIS promises a response to these inquiries within ten days.
The USCIS issued instructions (PDF 32.7KB) August 6, 2009 on how to follow up on cases pending at the USCIS service centers. These instructions should be followed by individuals and organizations inquiring about timelines and generic information. One should NOT rely on general information from the government for legal options, analysis of a particular situation, or advice on how to proceed in a particular immigration case.
First Step : Call NCSC's Toll-Free Number
The first step in the instructions is to call the National Customer Service Center (NCSC) at their phone number (1.800.375.5283). It is necessary to have the USCIS receipt number and other case-related, identifying information in order to make such inquiries.
It is suggested that one keep the name and/or ID number of the person with whom s/he speaks, as well as the date and time of the call. One should also keep any service request referral number, if there is action taken on the case.
Second Step : eMail Service Center after 30 days
If the NCSC has not been able to resolve the particular matter within 30 days, then it is possible to send an eMail to the service center that has the case. In order to use the eMail service, it is necessary to have the information regarding the initial call to the NCSC; that is, the name and/or ID number of the representative, date and time of the call, and the service request referral number. If no service referral was made, it is necessary to indicate why the NCSC did not take this action.
The eMail addresses for this purpose are as follows:
California Service Center : csc-ncsc-followup@dhs.gov
Vermont Service Center : vsc.ncscfollowup@dhs.gov
Nebraska Service Center : ncscfollowup.nsc@dhs.gov
Texas Service Center : tsc.ncscfollowup@dhs.gov
Third Step : eMail to USCIS Headquarters
If there is still no resolution in the case after 21 days of sending the eMail described in step two, it is possible to eMail the USCIS Headquarters Office of Service Center Operations. This eMail address is SCOPSSCATA@dhs.gov. The USCIS promises a response to these inquiries within ten days.