The USCIS posted an official request for comments regarding its customer service model and regarding transitioning to electronic processing.
See
http://www.uscis.gov/portal/site/us...nnel=60a67e8cba5d8210VgnVCM100000082ca60aRCRD
and
https://www.fbo.gov/index?s=opportu...aea5cc28132cab508b5ceca63a0&tab=core&_cview=1
The deadline for submitting comments is August 1, 2011.
This may be a good opportunity for this forum's participants to provide their input.
See
http://www.uscis.gov/portal/site/us...nnel=60a67e8cba5d8210VgnVCM100000082ca60aRCRD
and
https://www.fbo.gov/index?s=opportu...aea5cc28132cab508b5ceca63a0&tab=core&_cview=1
The deadline for submitting comments is August 1, 2011.
This may be a good opportunity for this forum's participants to provide their input.