SERVICE REQUEST tracker - did you open one today?

jolpot

Registered Users (C)
After reading BigDog's approval, I bit the bullet and opened a Service Request. Called NCSC and received a SR with a reference starting T1N....VSC. On asking why VSC and not TSC, the rep didnt have an answer.

Service Request Opened on Jun 13 2007.:D

PS: I read rverpra's post and called NCSC again and spoke to Mary and was informed that they have no control and the ref code is generated by the system...and the request goes to the location where it is pending or the system is THAT smart to send it to TSC(who knows how much of it is true since they have like 2300 pages of scripted answers to read out from).

PPS: This is a GAO report from 2005, all calls to NCSC are Tier 1 call center contractors for USCIS and all calls to any of the 4 service centers are Tier-2 Call center employees. Tier-2's are the IIO's. You can read it here - http://books.google.com/books?id=GZj0uD8NvUMC&printsec=frontcover&dq=service+request+ncsc+uscis#PPA7,M1

PPSs: I already posted this in another thread, read the following 4 articles to understand how things work at TSC. You can read it here

http://www.usvisanews.com/articles/memo1607.shtml
http://www.usvisanews.com/articles/memo1610.shtml
http://www.usvisanews.com/articles/memo1612.shtml
http://www.usvisanews.com/articles/memo1616.shtml

HOW TO CALL NCSC to open Service Request

1-800-375-5283
1
2
6 (dont mention about your recent FP)...

Yeah, dont worry abt calling many times both NCSC reps and TSC IIO's are contractors just like you are:), dont feel bad about that!!!
 
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for my understanding all SR's ending in VSC are going to Vermot who say that the case was transferred to TSC. I read somebody was able to talk to the reps and get a SR ending with TSC.
 
Opened SR on Jun 12th, 2007

Called NCSC and received a SR with a reference starting T1N....VSC. On asking why VSC and not TSC, the rep didnt have a clue.
 
even after telling them some reps dont udnerstand. I guess if the rep is slightly expert then they manage to send it to TSC.

If your number is ending with VSC, I dont think we can expect much from this
I am not building any hopes on the one I created on June 6th
 
even after telling them some reps dont udnerstand. I guess if the rep is slightly expert then they manage to send it to TSC.

If your number is ending with VSC, I dont think we can expect much from this
I am not building any hopes on the one I created on June 6th

My attorney said that the service request number is generated based on your original filing Center but the request goes to the center where your case is pending. Not sure how true it is :(
 
Must Read Story

Guys,
I have been calling TSC many times after I received a letter from FBI regarding name check results sent to Serivce Center. In earlier calls representative told me that everything is clear and I should receive something withing 60 days but when I called TSC
Yesterday 06/12/2007 rep told me that since they have implemented a new system and it wouldn't let them create a service request if your name check pending is set to Yes in the system. I don't know how the hack this new system set my Name Check Clear flag to No and now I was again in jeopardy...but I am a fighter not a looser so..

I called TSC again Today 06/13/2007 another nice rep ..guess what..she created service request this time successfully without question ..ending with VSC ...

The Moral of the story is that Never trust their system and keep bugging them until u get it..:D

I bug them almost every day and experiencing with different reps...some r good some r bad some r firm some r germs.
 
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created SR today june 13th

I was able to start a service request on my case today, finally after trying 4-5 times, the number starts with T1F...VSC, she asked me to call back after 45 days if I dont hear anything regarding this request, lets see.

BTW as per my last call to texas service center my name check was pending
 
How are you all opening the Service Request?

I am reaching TSC by calling the POJ method but the last few times the only reply I get is we do not open a Service Request and asks me to call the 800#. Could you let me know what are the options you are dialing to open the service request?
 
opened one few days back...starting with T1B...ending with VSC.

winny the pooh:), 1-800-375-5283 options 1,2,2,5,2
 
SR opend on JUNE 11 th

SR numbers starts with T1B ---ending With VSC

Same standrad response, I should here back in 45 days
 
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