nvc always rejected my mother passport


Registered Users (C)
hi i tried to upload my mother passport 5 times now in every direction like portrait,horizontal, vertical and every time its rejected they send me same refusal can some body help me or have sample of the passport picture thank you.

Principal Applicant’s Passport (The document we received is sideways. Please resubmit the passport with the picture page in the upright position displaying the words horizontally across the screen. For example, the words in this email are displayed horizontally across the screen.)