NICOP Rejected due to Facial Recognition

#1
Hi

My mother applied for a NICOP. She was then informed that her application had been permennatnely rejected because the facial recognition software identified a match with another Pakistani NICOP card.

My mother went into the consultant and the office showed her the photo which looked nothing like my mother.

The worker said he would send a letter to inform them that there had been an error.

My question is, is there anyway to appeal this faster? who usually makes this decision.

We live in Canada.
 
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