i-485 pending for more than 4 years

I filed my adjustment of status application based on asylum on 2016 of june and as u can see its still pending....can anyone suggest me on what to do??

I dont have any criminal history
I was never arrested
My attorney filed the i485

the only update i have since 2016 is we are processing your application and mail u our decision.

I tried calling them several times and i also put more than 13 requests to get an answer on why its taking that long to process...im totally lost...

If anyone has a solution please help me...
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