We have been having our worst ever experiencing going through this OCI application process with Travisa NYC. First of all this entire process was started sometime during March. Someone in Travisa said that we need to renounce our Indian passport to start the OCI application. So the renouncing process took month and a half.
Later in April, we submitted our OCI application for our family of 4. As reported in this forum, the packet was opened only after a month and they said they need additional photos. I submitted them and 3 weeks later they said the application is on hold because my son's PIO card is missing. I went directly to Travisa office in NYC and told them that PIO card was in the original packet and I'm 100% sure about that. They then made me wait for 3 hours and said it was a human mistake and the PIO card was indeed found in the application packet right in front. This happened 10 days agao and they said it could take another 2 months for the OCI cards and suggested me to take back my USA passport so that if I'm travelling in summer this would not cause any problems.
But what that actually means is that I need to buy one-time visas for all four of us (~ $350 ) to make our summer trip to India. I got back our USA passports just in case since we have already booked out India trip leaving USA next month July middle. Now we are keeping our fingers crossed to see if we would get our OCI in the next 3 weeks, if not I need to buy the one-time visas or maybe even cancel our India (which we are very eager to go after 3 years).
I'm glad there is a forum here to express our experiences and frustrations with Travisa. They have the technology in place but have not properly streamlined the process by staffing in various departments. A phone call query takes almost 2 hours of waiting and the rep would come online and say did you check the tracking passport link onlie? That's the only information the rep also give and nothing more and I have wasted atleast 12 hours on phone calls to Travisa. Luckily I go to NYC for work 2 times a week and I was able to stop by Travisa office for the human error fiasco.
Don't worry you are not the only one frustrated and angry here. I got my wife's OCI application back after more than 3 weeks from Travisa NY in prepaid Fedex envelope sent by us and the reason being "Prepaid envelope missing". Also it stated in bold letters do not sent US passport, whereas the Travisa website clearly stated it as a requirement and one of the most prominent reason for OCI rejection. I know the rule changed from June 15, but we mailed the application end of may. So at the end I lost $1.10 (MO charge by USPS) + $9 (postage for initial application) + $19 (Fedex return courier charge) + $12 (processing fee) + $1.10 (for another MO for sending 2nd time) + $9 (USPS postal charge) + $12 (processing fee for second time) + $19 (Fedex courier charge to bring passport back) = $82.
PS: No counting of frustration, stress, holding phone line for hours has been counted since that is addtional bonus you get while dealing with Travisa.