DMV legal assistance - is what the DMV politely puts it across. I think they need to seriously think of changing that name to something else. To get connected to them is like searching for a drop of water in a desert. One needs patience , patience to keep dialing in , patience to keep hearing the busy tone, patience to be dealing with the employees , who are rude , cut you off, some have these racial undertone ...once you cross that then the BIG challenge is of patiently waiting, waiting for them to take action, waiting for the diff so called stages of approval as indicated by them. So in my case DL was expiring 03/13/15 , went in for renewal 0n 03/07/15, submitted ALL documents with legal presence , passport copy. Then waited waited for almost 2 months made 4 visits to local DMV , got to know that its with the so called Legal presence team, called their number, the old man picks up gives a lecture on immigrants and their backlog of work. Says call back next week to fax the copy, we only need copy of passport and i94. I asked that was submitted to the DMV...I get the best illogical answer of the 21st century " Sir you submitted ur copy to the DMV of ur new i94 which is effective 03/13 on 03/07 , which is 6days before, therefore it needs to be submitted again. I was like huh, isnt that the process of submitting a continuation of ur i94 legal presence, when you go for a renewal/extn, why would one say you submitted it 6 days early.......I am still contemplating.....but then I had to comply and say Thy word is the ULTIMATE , thou art the EMPEROR. So in short the legal team finger points to the Federal govt or each other.....now thats called being ' SANDWICHED' Take a deep breather , practice Yoga, go for a walk....this needs Patience....if you havent learnt what it is....you will learn it the hard way post ur experience.
So long story short , called up next week like an Obedient man and unfortunately goes to this cranky lady after on hold for 15 min. Well are you expecting someone to tell you ' Sorry to keep you on HOLD, are you ????? Well hell no , its YOU to THANK them for responding thats how it works, rudeness is just an understatement , try my best to give a background of the last call, cuts me off , says Legal presence pending confirmation from federal, but before I could ask and remind her of what the last person is she hangs up.....So again its a wait till next week.
I have heard stories of waiting ranging from 3months to over 2 years......
The Legal presence Assistance seems and sounds like handling all Illegal people...thats how they sound when they talk to any individual , who is eagerly waiting to have a photo id , comply to all the legal documentation listed by DMV.......Innocence lost in this struggle for an identity