Kashmir,
I think it's more proper to consider cases "touched" when status changed from Resumed to RFE Sent. We can call it "touched for the first time"
Would be nice to track those cases and see whether BCIS is picking up brand new cases from the shelf and with which NDs.
Could you please give us a favor and sort your Global WAC list by the following fields:
1. Current Status
2. Prev. Status
3. Status Date (Descending)
Then just take out only the chunk that has "RFE Sent <- Resumed" and post the list here?
Thank you.


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