Looking for some advice here - will appreciate your thoughts.
I am a US citizen since 2007.
My daughter (12yo) recently immigrated to US under IR2 category (children of US citizen) and promptly got her GC.
My understanding that she derives here citizenship from me under CCA of 2000 - and we applied for US passport.
In a very similiar case, my son got his passport in 2 weeks.
However, in my daughter's case we are experiencing very long delays.
Basically, first they sent me a letter asking for a copy of the marriage certificate.
However, as marriage has been dissolved, I do not have it - but rather a divorce decree which promptly translated, notarized and fedexed in. Three weeks later I got a call asking if I have any paperwork proving that I have a custody of her - I replied that I have her school records here in US, she is claimed in US tax return, my ex-wife specifically allowed me to be her custodial while in US in the statement for the passport application, but I do not have custody specifically spelled out in a divorce decree (as we share mutual custody). Was told that this info will be put onto the file and it will be reconsidered. No news after that.
To make matter worse, there is no contact info - phone line at the NPIC basically see the same thing I see online (that passport is still processing). Second problem here - we had to attach her green card, birth certificate and foreign passport to US passport application (in addition to my nat certification and her mother's statement), thus she has no id and it greatly complicates daily life (even doctor's office asks for id).
Not sure what to do here. Is it a common delay? What can the collective wisdom recommend?